Chargeback handleddues
Sun 9:20 AM
DirectorWe got another chargeback. Do you want to reach out, or have the agent do it?
AgentHandled. It is a $1,548 season payment for a 9U player, filed as not recognized because the card statement showed the platform name instead of the club. Two things went out just now: an email to the parent explaining the charge and asking her to confirm it with her bank, and the full evidence packet to Stripe, her three signed waivers from the same minute as the payment, the matching billing name and zip, and the player's active roster spot. The bank has until the 21st. The last three disputes all came back in the club's favor.
















